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Updated: Jun 01, 2026
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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
1. How can you determine if an inaccessible drive is enabled?
A) Download HP Drive Diagnostic Utility onto a USB thumb drive, and run Drive Check.
B) Press F8 during start up to access safe mode, and run diagnostics.
C) Replace the storage device with a verified working device. If it works, the drive is enabled.
D) Press F10 during start-up to access the BIOS, and ensure that the port or device is enabled
2. What is a good reason to download and install the latest driver updates and software patches when servicing HP computers (remember to ask the customer before upgrading)?
A) Software patches and driver updates increase compatibility with specific programs, and reviewing technical bulletins before installing updates is critical.
B) Software patches and driver updates provide code necessary for the computer hardware to remain compatible with changing technologies and to enhance performance.
C) Software patches and driver updates are integrated into the products and automatically installed as soon as the computer recognizes the new device.
D) Software patches and driver updates can improve USB performance with an increase equal to USB 2.0 ports performing at the same level that UBS 3.0 ports do.
3. How do you clear the system password on an HP notebook computer manufactured in 2009 or later? (Select two.)
A) Follow the steps to clear the CMOS password. This also resets the system password.
B) Replace the system board, or escalate to HP Support.
C) Restart the notebook from a USB drive that contains HP ProtectTools, and select the option to clear the system password.
D) Run BiosConfigUtility.exe, and use the password reset function (if HP ProtectTools was used to create the BIOS account and the notebook can boot past POST without the password).
E) Flash the BIOS to upgrade it to the latest version. This also resets the system password.
4. Which removable and replaceable wireless connectivity service modules are often found in HP products? (Select two.)
A) Bluetooth module
B) HP ePrint wireless direct mobile printing
C) Wi-Fi (WLAN) module
D) Logitech wireless mouse module
E) Wireless keyboard module
5. What is a Stock Keeping Unit (SKU)?
A) a number that identifies a unit that includes only standard configurations that are unchangeable and remain the same across regions
B) a number that identifies the entire preconfigured package as purchased by a customer
C) a number that identifies a unit with all the options added but does not include service warranty or software
D) the identification code to track what is available to sell
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A,E | Question # 4 Answer: A,C | Question # 5 Answer: D |
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