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Updated: Sep 07, 2025
No. of Questions: 131 Questions & Answers with Testing Engine
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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:
1. You are at a customer site to repair a computer and have determined that the replacement part is DOA. What should you do?
A) Call HP technical support.
B) Cancel the onsite service.
C) Replace the part as assigned.
D) Open a new support case with HP.
2. A customer has reported a potential safety issue with their HP computer. What should you do?
A) Escalate to HP for further investigation.
B) Confirm warranty coverage.
C) Repair the computer.
D) Try to duplicate the problem.
3. What must you do to optimize the performance of a 64-bit processor?
A) Install faster system memory.
B) Enable bit control in the BIOS.
C) Install 64-bit compatible RAM.
D) Use a 64-bit operating system.
4. A user reports that her desktop displays the incorrect time whenever she boots the machine. After you replace the CMOS battery, what else must you do? (Select two.)
A) Reinstall the operating system.
B) Replace the system board.
C) Reset the system time.
D) Flash the system BIOS.
E) Restore the BIOS to the correct settings.
5. You have replaced a video adapter in a customer's workstation, but now the network PCI card is no longer recognized by the system. What is the first step you should take to resolve the customer's issue?
A) Replace the network adapter.
B) Upgrade the firmware.
C) Reseat the network adapter.
D) Check the network adapter drivers.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C,E | Question # 5 Answer: C |
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Frequently Asked Questions
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Online test engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced.
Online Test Engine supports offline practice, while the precondition is that you should run it with the internet at the first time.
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