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Updated: Oct 01, 2026
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Huawei H21-287_V1.0 Exam Overview:
| Certification Vendor: | Huawei |
|---|---|
| Exam Name: | HCSP-Presales-Service(AICC) V1.0 |
| Exam Number: | H21-287_V1.0 |
| Exam Price: | $100 USD |
| Exam Format: | Multiple-answer questions, True/False questions, Single-answer questions |
| Certificate Validity Period: | 3 years |
| Available Languages: | English |
| Real Exam Qty: | 60 |
| Related Certifications: | HCSP-Presales-Service(AICC) Certification |
| Passing Score: | 600/1000 |
| Exam Duration: | 90 minutes |
| Sample Questions: | Huawei H21-287_V1.0 Sample Questions |
| Exam Way: | Written exam, online or authorized test center. |
| Pre Condition: | Basic knowledge of AI customer service and Huawei enterprise solutions is recommended. |
| Official Syllabus URL: | https://e.huawei.com/en/talent/cert/#/careerCert |
Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Project and Sales Capability | - Presales Methodology
|
| AICC Industry Trends and Market Opportunities | - AICC Market Analysis
|
| Huawei AICC Solution Overview | - AICC Architecture
|
| Huawei AICC Product Features | - Operations and Management
|
| AICC Solution Design and Scenarios | - Solution Planning
|
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
In the context of project management for an AICC implementation, what does the term "phased rollout" refer to?
- A. Installing all components at once.
- B. Deploying the solution to groups of users or sites incrementally to mitigate risk.
- C. Training agents after the system is live.
- D. Rolling back the software to a previous version.
Correct Answer: B 🗳️
In AICC, what does the term "adherence" refer to in workforce management (WFM) context?
- A. The rate at which customers agree to surveys.
- B. The accuracy of the IVR speech recognition.
- C. The success rate of outbound calls.
- D. How closely agents follow their scheduled tasks (e.g., login times, breaks).
Correct Answer: D 🗳️
Which AICC reporting feature would be used to analyze the root cause of a sudden spike in abandoned calls?
- A. Historical Agent Performance Report.
- B. System Health Dashboard.
- C. Call Detail Record (CDR) analysis with filters for queue, time, and disposition.
- D. Real-Time Wallboard.
Correct Answer: C 🗳️
The primary function of a Session Border Controller (SBC) in an AICC network is to increase the compression ratio of voice codecs to save bandwidth.
- A. True
- B. False
Correct Answer: B 🗳️
For a outbound collections campaign, which dialing mode provides the best balance between compliance (avoiding harassing calls) and agent efficiency by presenting the customer information before the call is placed?
- A. Predictive Dialing
- B. Progressive Dialing
- C. Preview Dialing
- D. Power Dialing
Correct Answer: C 🗳️
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