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Updated: Aug 31, 2026
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EXIN EX0-101 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Foundation V 3.0 & ITIL Foundation |
| Exam Number: | EX0-101 |
| Passing Score: | 65% (26 out of 40) |
| Real Exam Qty: | 40 |
| Available Languages: | Spanish, French, German, Portuguese, Dutch, English, Polish, Chinese, Japanese |
| Exam Format: | Closed-book, Multiple choice |
| Certificate Validity Period: | Lifetime (no expiration) |
| Exam Duration: | 60 (75 for non-native language) |
| Exam Price: | $150–$250 USD / €130–€220 EUR |
| Related Certifications: | ITIL V3 Master ITIL V3 Expert ITIL V3 Intermediate |
| Recommended Training: | EXIN Accredited Training Providers |
| Exam Registration: | EXIN Official Registration EXIN Anywhere Online Exam |
| Sample Questions: | EXIN EX0-101 Sample Questions |
| Exam Way: | Online proctored (EXIN Anywhere) or in-person at authorized test centers |
| Pre Condition: | No prerequisites required |
| Official Syllabus URL: | https://www.exin.com/en/exams/ex0-101-itil-foundation-v3 |
EXIN EX0-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management as a Practice | 15% | - Good Practice and ITIL - Concept of Service and Service Management - Processes, Functions, Roles and Responsibilities |
| Service Transition | 20% | - Release and Deployment Management - Change Management - Knowledge Management - Purpose, Goals and Objectives - Service Asset and Configuration Management |
| Service Design | 20% | - Service Level Management - Supplier Management - Availability Management - Service Catalog Management - Information Security Management - Purpose, Goals and Objectives - Capacity Management |
| Service Strategy | 15% | - Service Portfolio Management - Financial Management for IT Services - Purpose, Goals and Objectives - Demand Management |
| Service Operation | 20% | - Request Fulfillment - Incident Management - Problem Management - Access Management - Service Desk, Technical, Application and IT Operations Management - Purpose, Goals and Objectives |
| Continual Service Improvement | 10% | - Seven-Step Improvement Process - Purpose, Goals and Objectives - CSI Approach and Metrics |
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
Question 1
Which one of the following functions would be responsible for the management of a data centre?
A. Application management
B. Service desk
C. Facilities management
D. Technical management
Question 2
Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?
A. To provide good-quality knowledge and information about services
B. To plan the resources required to manage a release
C. To design and develop capabilities for service management
D. To ensure that a service can be managed and operated in accordance with constraints specified during design
Question 3
In which of the following areas would ITIL complementary guidance provide assistance?
1.Adapting best practice for specific industry sectors
2.Integrating ITIL with other operating models
A. Option 1 only
B. Neither of the above
C. Both of the above
D. Option 2 only
Question 4
What is the BEST description of an operational level agreement (OLA)?
A. An agreement between the service provider and an external organization
B. An agreement between the service provider and another part of the same organization
C. A document that describes to a customer how services will be operated on a day-to-day basis
D. A document that describes business services to operational staff
Question 5
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
A. Service design: Design the processes
B. Service transition: Plan and prepare for deployment
C. Service operation: IT operations management
D. Service strategy: Develop the offerings
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: A |
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