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Updated: Jul 25, 2026

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EMC E20-920 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe the nature of, and key considerations pertaining to, security and trust with cloud services, compliance and auditing for cloud services
Topic 2
  • Describe the nature of, and key considerations pertaining to, risk management for cloud services, governance for cloud services
Topic 3
  • Describe key components of service creation, including: template, offering, contract
  • Describe the nature and features of various industry IT transformation models
Topic 4
  • Identify backend technology processes and tools that might aid in delivering cloud services
Topic 5
  • Describe the nature and use of Service Catalogs and Service Templates and the tie-in to Orchestration
  • IT Transformation and Cloud Services
Topic 6
  • Assessment of current applications profiles and existing services
  • Describe nature of the cloud services and how they tie into the four ITaaS Focus areas
Topic 7
  • Describe the nature and use of Chargeback and Showback financial information
  • Identify innovative practices, tools, and technologies
Topic 8
  • Identify emerging trends in technology that are reshaping social behaviors, businesses
  • Identify characteristics of, and considerations for, orchestration and automation

Reference: https://japan.emc.com/collateral/support-training/training/customer-training-offerings/E20-920.pdf

EMC E20-920 Exam Overview:

Certification Vendor:EMC
Exam Name:Cloud Services Expert Exam for Cloud Architects
Exam Number:E20-920
Exam Format:Multiple Choice, Scenario-Based Questions
Real Exam Qty:~60
Available Languages:English
Exam Price:USD 200
Passing Score:63%
Related Certifications:EMC Cloud Architect (EMCCA)
Cloud Infrastructure Specialist Exam for Cloud Architects
IT-as-a-Service Expert Exam for Cloud Architects
Exam Duration:90 minutes
Sample Questions:EMC E20-920 Sample Questions
Exam Way:Proctored exam delivered through Pearson VUE testing centers.
Pre Condition:Recommended to hold Cloud Infrastructure Specialist-level knowledge and experience in cloud architecture. E20-920 was part of the EMC Cloud Architect (EMCCA) certification track.
Official Syllabus URL:https://learning.dell.com/

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