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Updated: Jul 24, 2026
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EMC E20-012 Exam Overview:
| Certification Vendor: | EMC (now Dell Technologies) |
| Exam Name: | Information Availability Design and Management Exam |
| Exam Number: | E20-012 |
| Exam Price: | $120 - $180 USD |
| Related Certifications: | EMC Information Availability Specialist |
| Passing Score: | 63% - 70% |
| Certificate Validity Period: | Lifetime (non-expiring once earned) |
| Real Exam Qty: | 60 - 86 |
| Exam Format: | Multiple Choice, Multiple Response, Scenario-based |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Recommended Training: | Legato NetWorker Training |
| Exam Registration: | Registration |
| Sample Questions: | EMC E20-012 Sample Questions |
| Exam Way: | In-person at authorized test centers (Prometric / Pearson VUE), retired and no longer available |
| Pre Condition: | No formal prerequisites; recommended knowledge of storage, backup, and availability concepts |
| Official Syllabus URL: | Retired exam, official page no longer available |
EMC E20-012 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design and Management Best Practices | 20% | - Monitoring, reporting, and maintenance - Designing for information availability - Compliance and data retention policies |
| Topic 2: Information Availability Concepts | 25% | - RTO, RPO, MTTR, MTBF definitions - Business and technical requirements for availability - ILM (Information Lifecycle Management) principles |
| Topic 3: High Availability and Replication | 25% | - Clustering and failover concepts - Continuous data protection (CDP) - Local and remote replication technologies |
| Topic 4: Backup and Recovery Architecture | 30% | - Recovery strategies for different workloads - Point-in-time copies and snapshots - Backup methodologies and topologies |
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