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Updated: Sep 21, 2026
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SAP C_TCRM20_73 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 |
| Exam Number: | C_TCRM20_73 |
| Exam Duration: | 180 minutes |
| Real Exam Qty: | 80 |
| Exam Format: | Multiple choice, Multiple response |
| Available Languages: | German, English |
| Passing Score: | 60% |
| Related Certifications: | SAP Certified Application Associate - SAP CRM |
| Sample Questions: | SAP C_TCRM20_73 Sample Questions |
| Exam Way: | Online proctored or test center-based exam via SAP Certification platform |
| Pre Condition: | Basic knowledge of SAP ERP and business processes in sales, marketing, and service is recommended. |
SAP C_TCRM20_73 certification is intended for professionals who work in SAP CRM implementation projects, support projects, or sales and marketing teams. SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 certification provides an opportunity for professionals to demonstrate their expertise in SAP CRM and enhance their career prospects. SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 certification is valid for two years and can be renewed by passing the relevant exam or participating in SAP's continuous learning program.
The SAP C_TCRM20_73 exam consists of 80 multiple-choice questions and the candidate is given 180 minutes to complete the exam. The questions are designed to test the candidate’s knowledge of the SAP CRM 7.0 EhP3 solution, its various components, and the ability to configure and implement the solution. C_TCRM20_73 exam is available in several languages, including English, German, French, Spanish, and Japanese.
SAP C_TCRM20_73 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Processing | - Sales cycle and opportunities - Sales order processing in CRM |
| Marketing | - Campaign management - Segmentation and lead management |
| Master Data Management | - Business partner concepts - Product master data |
| Service Management | - Service processing and support - Service requests and transactions |
| System Configuration Overview | - Organizational management - Basic customizing in SAP CRM |
| SAP CRM Basics | - Architecture and components of SAP CRM - Integration with SAP ERP and other systems |
| Interaction Center and Web UI | - CRM Web UI navigation and personalization - Interaction Center basics |
| Reporting and Analytics | - Standard reporting tools in SAP CRM - Analytics and monitoring |
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