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Updated: Sep 01, 2026
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SAP C-C4C14-1811 exam is a comprehensive test that evaluates the candidate's understanding of SAP Service Cloud solutions. C_C4C14_1811 exam tests various aspects of the software, including the ability to configure service requests, define service level agreements, and use the knowledge base. C_C4C14_1811 exam also tests the candidate's ability to manage customer interactions, including how to handle customer inquiries, complaints, and feedback.
SAP C_C4C14_1811 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 1811 |
| Exam Number: | C_C4C14_1811 |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud 1811 SAP Cloud for Customer certifications |
| Exam Duration: | 180 minutes |
| Available Languages: | English |
| Exam Format: | Scenario-based questions, Multiple choice |
| Certificate Validity Period: | Typically 12 months (SAP Cloud certifications are usually renewable annually, but this exam is retired) |
| Recommended Training: | SAP Service Cloud Version 2 Learning Journey SAP Service Cloud Training Overview |
| Exam Registration: | SAP Certification Portal |
| Sample Questions: | SAP C_C4C14_1811 Sample Questions |
| Exam Way: | Online proctored exam via SAP Certification platform or SAP Learning Hub |
| Pre Condition: | No formal prerequisites; SAP recommends basic knowledge of SAP Cloud for Customer and service processes. This exam is now retired (C_C4C14_1811 replaced by newer SAP Service Cloud certifications). |
| Official Syllabus URL: | https://learning.sap.com/certifications |
SAP C_C4C14_1811 Certification Exam is intended for SAP Service Cloud consultants, project managers, and other professionals who work with SAP Service Cloud. It is a comprehensive exam that covers all the essential topics required to understand the SAP Service Cloud landscape. C_C4C14_1811 exam covers areas such as service processes, service contracts, service requests, service levels, service entitlements, and service confirmations.
SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Communication | - Communication Channels
|
| Topic 2: SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Topic 3: Reporting and Analytics | - Service Reporting
|
| Topic 4: Master Data and Configuration | - System Configuration
|
| Topic 5: Service Processes | - Ticket and Case Management
|
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