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Updated: Aug 06, 2026
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Salesforce CCM-101 (Manage and Merchandise a B2C Commerce Cloud Store - Extended) Exam is designed for individuals who want to validate their skills and knowledge in managing and merchandising a B2C Commerce Cloud store using Salesforce. Manage and Merchandise a B2C Commerce Cloud Store - Extended certification exam is suitable for professionals who have experience in managing and merchandising an online store and are looking to enhance their skills in Salesforce Commerce Cloud.
Salesforce CCM-101 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Manage and Merchandise a B2C Commerce Cloud Store - Extended (CCM-101) |
| Exam Number: | CCM-101 |
| Exam Price: | $200 USD (varies by region) |
| Related Certifications: | Salesforce B2C Commerce Developer Salesforce B2C Commerce Administrator Salesforce Commerce Cloud Digital |
| Real Exam Qty: | 60-65 |
| Certificate Validity Period: | 1 year (maintenance/annual certification renewal required) |
| Available Languages: | English, Japanese, French, German |
| Exam Duration: | 90-120 |
| Passing Score: | 65-70% |
| Exam Format: | Multiple choice, Multiple select |
| Recommended Training: | Salesforce Trailhead B2C Commerce Modules |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce CCM-101 Sample Questions |
| Exam Way: | Online proctored exam or test center via authorized provider (e.g., Pearson VUE where applicable) |
| Pre Condition: | Basic understanding of Salesforce B2C Commerce Cloud is recommended; prior experience with eCommerce operations is helpful. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials |
Salesforce CCM-101 (Manage and Merchandise a B2C Commerce Cloud Store - Extended) Certification Exam is designed to test an individual's knowledge of the B2C Commerce Cloud platform. CCM-101 exam is intended for those who are responsible for managing and merchandising an online store. This includes individuals who work in roles such as e-commerce managers, merchandising managers, and digital marketers.
Salesforce CCM-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Store Setup and Configuration | - Site structure and configuration - Business manager setup |
| Topic 2: Order Management | - Order lifecycle processing - Customer order handling |
| Topic 3: Catalog and Product Management | - Catalog organization and categories - Product data modeling |
| Topic 4: Merchandising and Pricing | - Promotions and discounts configuration - Product sorting and ranking - Pricing strategies and price books |
| Topic 5: Analytics and Reporting | - Store performance metrics - Sales reporting and insights |
| Topic 6: Content Management | - Content assets and slots - Page design and experience management |
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