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Updated: Jul 17, 2026
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Apple 9L0-415 Exam Overview:
| Certification Vendor: | Apple |
| Exam Name: | OS X Support Essentials 10.9 |
| Exam Number: | 9L0-415 |
| Exam Format: | Multiple Choice, Multiple Select, Scenario-Based |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 80-100 |
| Passing Score: | 73% |
| Related Certifications: | Apple Certified Technical Coordinator (ACTC) |
| Exam Price: | $149 USD |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Recommended Training: | OS X Support Essentials 10.9 Course |
| Exam Registration: | Pearson VUE Registration Apple Certification Portal |
| Sample Questions: | Apple 9L0-415 Sample Questions |
| Exam Way: | Computer-based testing at authorized Pearson VUE centers or online proctored |
| Pre Condition: | No mandatory prerequisites; recommended to have 6+ months of Mac OS X support experience |
| Official Syllabus URL: | https://training.apple.com/certification |
Apple 9L0-415 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Network Configuration | 17% | - Configure network services - File sharing and remote access - Network protocols and troubleshooting |
| Installation and Configuration | 18% | - Install OS X Mavericks - Update and upgrade OS X - Set up initial configuration |
| System Maintenance and Troubleshooting | 15% | - System startup and recovery - System logs and recovery tools - Diagnose hardware and software issues |
| Applications and Processes | 15% | - Manage applications and processes - Application compatibility - Launch services and frameworks |
| File Systems and Storage | 15% | - Disk Utility and volume management - HFS+ and Core Storage - File system maintenance |
| User Accounts and Security | 20% | - FileVault and system security - Manage user and group accounts - Keychain and permissions |
Apple OS X Support Essentials 10.9 Sample Questions:
1. Holding down the Option key at startup opens Startup Manager, which allows you to temporarily choose another startup disk.
A) What methods can be used to reset a user's lost account password?
B) Which two methods can be used to automatically connect a network share?
C) Which keyboard shortcut can be used to temporarily choose another startup disk?
D) Which keyboard shortcut is used to Safe Boot OS X?
2. Keychains can be managed from the /Applications/Utilities/Keychain Access application.
A) What two methods are used to hide items from the Finder?
B) What application is used to manage keychain settings?
C) What's used to identify a Wi-Fi network?
D) What backup destination disks does Time Machine support?
3. Review the screenshot, and then answer the question below.
You are manually restoring the home folder for a new user account, and see the message shown above. What will happen if you click Cancel?
A) You will be returned to the new account sheet in the Users & Group pane.
B) The account name will be changed to the name of the existing home folder.
C) The existing home folder will be displayed in the Finder with the name selected.
D) The existing home folder's name will be changed to match the one you entered in the new account sheet.
4. What are some privacy and security concerns with the Spotlight service?
A) A user's home folder permissions can be reset from the Reset Password application on OS X Recovery.
B) Though Spotlight indexes file and folder permissions, it allows other users to search the contents of locally attached nonsystem volumes when ownership is ignored on thosevolumes.
C) When fast user switching is enabled, all users are allowed to see other users' locally connected disks.
D) The Spotlight search service creates index databases of file system metadata so that it can perform normally time intensive searches nearly instantly. File system tags can be found in the Finder sidebar, Spotlight search, and any open or save document dialogs.
5. The volume formats supported as system volumes for OS X are Mac OS Extended (Journaled) and Mac OS Extended (Journaled, Encrypted).
A) What two volume formats are supported for an OS X system volume?
B) Which changes are made when OS X Safe Boots?
C) What types of files are omitted from Time Machine backups?
D) What does OS X use bundles or packages for?
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
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