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Updated: Sep 18, 2026
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Nortel 920-344 Exam Overview:
| Certification Vendor: | Nortel Networks (later Avaya legacy BCM portfolio) |
|---|---|
| Exam Name: | Nortel BCM50 Release 3.0 and BCM200/400 Release 4.0 Sales Engineering |
| Exam Number: | 920-344 |
| Exam Format: | Multiple choice, Scenario-based questions |
| Available Languages: | English |
| Related Certifications: | Nortel BCM Implementation Nortel BCM Administration |
| Sample Questions: | Nortel 920-344 Sample Questions |
| Exam Way: | Proctored exam (historically delivered via Pearson VUE testing centers) |
| Pre Condition: | Recommended experience with Nortel BCM systems and basic telecommunications knowledge. |
Nortel 920-344 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Telephony and Unified Communications Features | - PSTN integration and trunking options - VoIP capabilities and protocols - Voicemail, auto-attendant, and call routing |
| Installation and Configuration Considerations | - Hardware deployment scenarios - Basic network and telephony configuration concepts |
| Maintenance and Troubleshooting Overview | - System monitoring and diagnostics tools - Common system issues and resolution strategies |
| System Design and Sales Engineering | - Customer requirement analysis - Competitive positioning of BCM solutions - Solution sizing and platform selection |
| BCM Product Overview | - BCM200/400 Rls.4.0 architecture and scalability - System positioning and use cases - BCM50 Rls.3.0 architecture and components |
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