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Updated: Sep 02, 2026
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Avaya 78201X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya IP Office™ Platform Support Certified Exam |
| Exam Number: | 78201X |
| Certificate Validity Period: | 2 years |
| Exam Price: | $125 USD |
| Real Exam Qty: | 60–65 |
| Passing Score: | 70% |
| Exam Format: | Scenario-based questions, Multiple choice, Multiple response |
| Exam Duration: | 90 minutes |
| Related Certifications: | Avaya IP Office™ Platform Implement Certified (ACIS 77201X) |
| Available Languages: | Spanish, Portuguese, Japanese, English, Italian, German, French |
| Recommended Training: | ACSS 3000: Avaya IP Office Platform Support Training |
| Exam Registration: | Pearson VUE Avaya Learning Center |
| Sample Questions: | Avaya 78201X Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended 6+ months hands-on experience with IP Office |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 78201X certification exam is a globally recognized certification that is highly valued by employers in the telecommunications industry. Avaya IP Office™ Platform Support Certified Exam certification demonstrates that the candidate has the skills and knowledge needed to deploy, configure, and maintain Avaya IP Office™ systems. Additionally, the certification validates the candidate's ability to troubleshoot and resolve issues related to IP Office™ systems, which is a critical skill in today's fast-paced business environment.
Avaya 78201X certification exam is ideal for individuals who have experience in working with Avaya IP Office™ Platform solutions and want to enhance their skills and knowledge. Avaya IP Office™ Platform Support Certified Exam certification exam provides a recognized benchmark for individuals to demonstrate their expertise in the field, and it helps individuals advance their careers. Avaya IP Office™ Platform Support Certified Exam certification exam is also beneficial for organizations that use Avaya IP Office™ Platform solutions as it ensures that their staff has the necessary knowledge and skills to support and maintain the system.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/23005
Avaya 78201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Initial Configuration | 15% | - Software installation and upgrade - Hardware installation and setup - Basic network configuration and connectivity |
| Topic 2: Feature Configuration and Unified Communications | 20% | - Integration with third-party systems - Call routing and dial plan configuration - Voicemail and messaging features - Mobility and remote worker solutions |
| Topic 3: Troubleshooting and Support | 20% | - Resolving call quality and service problems - Support resources and escalation process - Diagnosing system and connectivity issues - Using diagnostic tools and logs |
| Topic 4: IP Office Platform Architecture and Components | 20% | - Platform functionality and communication services - Licensing and system capacity - System hardware and software components |
| Topic 5: System Administration and Management | 25% | - System backup, restore and monitoring - Security settings and access control - User, extension and group management - Maintenance and update procedures |
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