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Updated: Sep 19, 2026

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Avaya 7004.1 Exam Overview:

Certification Vendor:AVAYA
Exam Name:Avaya Communication Server 1000 for Avaya Aura® Maintenance Exam
Exam Number:7004-1
Certificate Validity Period:Retired
Related Certifications:Avaya Communication Server 1000 for Avaya Aura Specialist
Available Languages:English
Passing Score:Not publicly disclosed by Avaya
Exam Format:Multiple Answer, Multiple Choice
Exam Duration:90 minutes
Real Exam Qty:66
Exam Price:Varies by country/region (USD pricing not officially published)
Sample Questions:Avaya 7004.1 Sample Questions
Exam Way:Delivered through Avaya authorized testing providers at proctored testing centers; this exam has since been retired.
Pre Condition:No formal prerequisite exam publicly required; experience with Avaya Communication Server 1000 and Avaya Aura environments is recommended.
Official Syllabus URL:https://www.avaya-learning.com/

Avaya 7004.1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Maintenance and Troubleshooting- Fault diagnosis and recovery
  • 1. Troubleshooting telephony and network issues
    • 2. Alarm analysis and log interpretation
      Topic 2: System Upgrades and High Availability- Upgrade and resiliency features
      • 1. Software upgrade procedures
        • 2. Redundancy, survivability, and backup strategies
          Topic 3: Networking and Routing- Network configuration
          • 1. Routing, zones, and signaling parameters
            • 2. IP networking and gateway configuration
              Topic 4: System Administration and Configuration- Configuration management
              • 1. Dial plan and numbering configuration
                • 2. User, telephone, and feature administration
                  Topic 5: Communication Server 1000 Architecture and Maintenance- Communication Server 1000 platform architecture
                  • 1. System components and deployment models
                    • 2. Hardware and software maintenance concepts

                      Avaya Communication Server 1000 for Avaya Aura® Maintenance Sample Questions:

                      Question #1

                      Which Overlay (LD) is used to find an unused card slot (LUC) for a new Digital Line Card that will support five digital telephones?

                      • A. LD 22
                      • B. LD 21
                      • C. LD 81
                      • D. LD 20
                      Reveal Solution  Discussion  0

                      Correct Answer: D  🗳️

                      Question #2

                      When deploying ESA for IP telephones, a method for determining the location of the IP telephones is required. If you are deploying internally, what would one method be?

                      • A. Deploy ESA Package 387 (Virtual Office Enhancement)
                      • B. Deploy ESA Package 382 (Virtual Office).
                      • C. Deploy Location Information Services (US)
                      • D. Deploy Discovery Manager (DM)
                      Reveal Solution  Discussion  0

                      Correct Answer: D  🗳️

                      Question #3

                      A customer has just deployed a new Communication Server 1000 RIs. 7 x High Availability system. You have been instructed to configure the required virtual routes to comply with the company's dialing plan strategy.
                      Which Feature Package must be enabled to allow virtual routes on the system?

                      • A. Package 161 ISDN Supplementary Features
                      • B. Package 147 ISDN Signaling Link
                      • C. Package 145 integrated Services Digital Network
                      • D. Package 148 Advanced ISDN Network Services
                      Reveal Solution  Discussion  0

                      Correct Answer: D  🗳️

                      Question #4

                      Due to Directory Number conflicts in the Communication Server 1000 network, the
                      customer wants to route calls by Home Location Codes (HLOC) and Location Codes (LOCs).
                      Consider the following Home Location Codes.
                      HLOC for system A = 329
                      HLOC for system B = 429
                      What LOC should be provisioned for system A?

                      • A. LOC for System A = 3
                      • B. LOC for System A = 329
                      • C. LOC for System A = 49
                      • D. LOC for System A = 429
                      Reveal Solution  Discussion  0

                      Correct Answer: D  🗳️

                      Question #5

                      Click the Exhibit button.


                      Given a customer's Coordinating Dialing Plan shown in the exhibit, if a Station user at CDP Switch #2 dials 327-3249, which route list used and where will the call terminate?

                      • A. Route List 5 will be utilized and the call will terminate at CDP Switch #2
                      • B. Route List 10 will be utilized and the call will terminate at CDP Switch #3
                      • C. Route List 2 will be utilized and the call will terminate at CDP Switch #2
                      • D. Route List 1 will be utilized and the call will terminate at CDP Switch #3
                      Reveal Solution  Discussion  0

                      Correct Answer: C  🗳️

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