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Updated: Sep 17, 2026
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Candidates who are interested in taking the Cisco 500-440 certification exam should have a solid understanding of Cisco UCCE architecture, components, and features, as well as proficiency in designing and implementing contact center solutions using Cisco UCCE. They should also have experience in deploying and integrating Cisco UCCE with other enterprise solutions such as CRM systems, voice gateways, and network infrastructure.
Cisco 500-440 (Designing Cisco Unified Contact Center Enterprise) certification exam is an essential step towards advancing your career in the IT industry. Designing Cisco Unified Contact Center Enterprise certification validates your knowledge and skills in designing and implementing Cisco Unified Contact Center Enterprise solutions, which are essential in today's complex business environment. Passing 500-440 exam positions you as a professional who can deploy, manage and maintain Cisco Unified Contact Center Enterprise solutions leading to increased career opportunities and growth.
The Cisco 500-440 test is a certification exam that helps individuals to prove their knowledge about intelligent call routing, multichannel contact management, and computer telephony integration using an IP network. If you are interested in pursuing a career within enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise solution, you must take this exam. Moreover, it will allow you to gain the relevant Cisco Unified Contact Center Enterprise Specialist certification.
Cisco 500-440 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Designing Cisco Unified Contact Center Enterprise |
| Exam Number: | 500-440 |
| Exam Duration: | 75 minutes |
| Exam Format: | Multiple choice, Drag and drop, Scenario-based |
| Real Exam Qty: | 65–75 |
| Related Certifications: | Other Cisco Contact Center Enterprise exams (e.g., 500-442, 500-444, 500-445) Cisco Unified Contact Center Enterprise Specialist |
| Available Languages: | English |
| Sample Questions: | Cisco 500-440 Sample Questions |
| Exam Way: | Onsite/Online proctored |
| Official Syllabus URL: | https://learningcontent.cisco.com/documents/exam-topics/500-440-ucced.pdf |
Cisco 500-440 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Network Design Considerations for Cisco Unified CCE | 19% | - Factors impacting Cisco Unified Intelligence Center bandwidth usage - High-availability options of CCE components - Test Other Side method in Unified ICM - Basic deployment models (single-site, multisite centralized, multisite distributed) - Cisco Finesse failover scenarios - Failure scenarios with geographically separated deployments - Network requirements for Unified ICM visible/private connections - Quality of service usage within CCE - Network requirements for Clustering over the WAN (CoW) |
| Topic 2: Sizing Process for Contact Center Resources and CCE Components | 13% | - Factors for sizing Unified CCE components and bandwidth - Erlang calculations in sizing - Packaged CCE capacity considerations - Sizing inputs (agent talk time, queue time, wrap-up time) - Sizing considerations for SIP proxy methods |
| Topic 3: Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center | 23% | - Post Call Survey functionality and call flow - Courtesy Call back functionality and call flow - Cisco Unified Border Element and SIP proxy functionality - Impact of re-qualify call node in Cisco Unified ICM script - Cisco Finesse workflow - Whisper Announcement functionality and call flow - Call type usage within Cisco Unified ICM - Agent target rules and impact on CCE solution - Design for administrative workstations in geographically separated data centers - Cisco Finesse features and third-party gadgets |
| Topic 4: Design Considerations for Cisco Unified Communications Manager in a CCE Solution | 11% | - CUCM options for transfer calls involving SIP trunks - CUCM requirements for Unified Mobile Agent - CUCM redundancy options for centralized deployment - CUCM originated calls to CVP - Maintaining end-to-end reporting for transferred calls - Cluster over the WAN considerations for CUCM - Impact of multiline automatic call distributor in CCE |
| Topic 5: Features and Functionality of the Cisco Unified CCE Solution | 23% | - Role of voice gateways and SIP proxy - Role of Cisco Unified Customer Voice Portal (CVP) - Precision routing methods - Security methods and impact on capacity - Role of congestion control - Role of Cisco Unified Intelligent Contact Management (Unified ICM) - Role of CTI in Cisco Unified CCE - Role of Cisco Unified Communications Manager - High priority traffic in Cisco Unified ICM - Cisco Unified Mobile Agent role - Cisco Outbound Option |
| Topic 6: Virtualization Environment for Contact Center Resources and CCE Components | 11% | - NIC configuration considerations in virtualization - Cisco Unified Computing System B-Series interconnect and uplink - Design considerations for upstream IP switches - VMware supported features - Design considerations for Cisco Unified CCE on UCS C-Series |
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