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Updated: Aug 27, 2026
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Oracle 1z0-456 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Fusion Customer Relationship Management 11g Sales Essentials |
| Exam Number: | 1Z0-456 |
| Exam Format: | Single/Multiple Select, Multiple Choice |
| Passing Score: | 60% - 63% |
| Real Exam Qty: | 70 - 75 |
| Available Languages: | English |
| Exam Duration: | 120 minutes |
| Exam Price: | $245 USD |
| Related Certifications: | Oracle Fusion CRM 11g Oracle Sales Cloud |
| Certificate Validity Period: | 18 months |
| Recommended Training: | Oracle Fusion CRM: Sales Management Oracle Fusion Applications Sales Implementation Guide |
| Exam Registration: | Pearson VUE Oracle University Registration |
| Sample Questions: | Oracle 1z0-456 Sample Questions |
| Exam Way: | Proctored: In-person at Pearson VUE centers or online proctored |
| Pre Condition: | No formal prerequisites; recommended experience with Oracle Fusion CRM or sales processes |
| Official Syllabus URL: | https://education.oracle.com/oracle-fusion-customer-relationship-management-11g-sales-essentials/trackOCP_1Z0-456 |
Oracle 1z0-456 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Oracle Fusion Sales Overview | 15% | - Architecture and components - Key sales functionality - Navigation and user interface |
| Topic 2: Configuration and Setup | 5% | - Profile options - Lookup types and values |
| Topic 3: Forecasting and Territory Management | 20% | - Quota management - Create and submit forecasts - Forecast adjustments and reviews - Define territories and assignment rules |
| Topic 4: Lead and Opportunity Management | 25% | - Competitor and reference management - Sales processes and stages - Opportunity creation and tracking - Lead qualification and conversion |
| Topic 5: Sales Analytics and Integration | 15% | - Basic integration concepts - Data import/export - Sales reports and dashboards |
| Topic 6: Accounts and Contacts Management | 20% | - Manage contacts and relationships - Customer data sharing and security - Create and manage accounts |
Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:
Question 1
You are the VP of Relations for your want to provide extra support to one of your largest customers. In order to offer your customer the best talent from among your resources, you decide to create a resource team. Which three components would you include within the resource team?
A. resource team organizational restrictions
B. roles within the resource team
C. Resource Hierarchy
D. Resource Organizations
E. individual resources
Question 2
You are the Fusion administrator at your company, which has decided to expand their operations.
Which two steps must be performed in order to edit the Resource Organization Hierarchy and incorporate the company's development?
A. The current Resource Organization Hierarchy can't be edited; copy the hierarchy, modify the copy and set it as Active.
B. Make the changes directly to the Resource Organization Hierarchy.
C. Create a new version of the Resource Organization Hierarchy, and set a date for automatic activation.
D. The current Resource Organization Hierarchy should first be archived.
E. The current Resource Organization Hierarchy should first be deleted.
Question 3
A company is interested in implementing Oracle Fusion Territory Management.
Identity three prerequisites
A. Product Catalog
B. Calendar
C. Forecast
D. Currency
E. Quota
Question 4
You are the CRM administrator of a now project to revitalize the Lead Assignment Manager rules to ensure the proper salesperson is getting assigned based on new geographies and current workloads.
Select the three Fusion Assignment Manager components that should be part of your process to plan the configuration of Assignment Manager.
A. Dynamic Assignment
B. Schedules
C. Business Objects
D. Resources
E. Attributes
F. Assignment Criteria
Question 5
Select two criteria that must be met for salespeople to submit their forecasts.
A. forecast before forecast due date
B. territory freeze date past forecast due date
C. forecast past forecast due date
D. forecast past territory freeze date
E. forecast before territory freeze date
Solutions:
| Question 1 Answer: B,D,E | Question 2 Answer: B,C | Question 3 Answer: A,B,C | Question 4 Answer: D,E,F | Question 5 Answer: A,D |
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