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Updated: Sep 03, 2026

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Oracle 1z0-1064-22 exam is a valuable certification for professionals who specialize in implementing and managing Oracle B2B Service 2022 solutions. Oracle B2B Service 2022 Implementation Professional certification demonstrates the holder's knowledge and skills in B2B Service features and functionality, configuration and customization, integration, troubleshooting, and performance tuning. By passing 1z0-1064-22 exam, professionals can enhance their career prospects and demonstrate their expertise in Oracle B2B Service 2022 implementation.

Reference: https://education.oracle.com/oracle-b2b-service-2022-implementation-professional/pexam_1Z0-1064-22

Oracle 1z0-1064-22 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle B2B Service 2022 Implementation Professional
Exam Number:1Z0-1064-22
Exam Duration:90 minutes
Exam Price:USD $245
Available Languages:English
Real Exam Qty:55
Passing Score:68%
Related Certifications:Oracle Fusion Cloud Service Certification
Oracle B2B Service Implementation Professional
Exam Format:Multiple Choice
Sample Questions:Oracle 1z0-1064-22 Sample Questions
Exam Way:Pearson VUE testing center or Oracle online proctored examination.
Pre Condition:Oracle recommends hands-on experience implementing Oracle B2B Service solutions. No mandatory prerequisite exam is publicly specified.
Official Syllabus URL:https://education.oracle.com/

Oracle 1z0-1064-22 certification exam is a globally recognized credential for professionals who specialize in the implementation of Oracle B2B Service software solutions. Successful candidates in 1z0-1064-22 exam demonstrate their expertise in Oracle B2B Service implementation, troubleshooting, and business process management. Obtaining this certification helps individuals to advance their career prospects and gain credibility as a skilled Oracle B2B Service Implementation Professional in the IT industry.

Oracle 1z0-1064-22 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Request Management- Case and Request Processing
  • 1. Escalation handling
  • 2. Service request lifecycle
  • 3. Status management
  • 4. Assignment and routing
Topic 2: B2B Service Foundations- Service Overview
  • 1. B2B Service architecture
  • 2. Navigation and work areas
  • 3. User roles and personas
  • 4. Service business processes
Topic 3: Service Analytics and Reporting- Reporting Capabilities
  • 1. Dashboards and KPIs
  • 2. Real-time analytics
  • 3. OTBI reporting
  • 4. Service performance metrics
Topic 4: Knowledge Management- Knowledge Base Configuration
  • 1. Knowledge security
  • 2. Knowledge lifecycle management
  • 3. Search and recommendation features
  • 4. Knowledge article creation
Topic 5: Application Configuration- Service Setup
  • 1. Business units and reference data
  • 2. Functional setup manager
  • 3. Lookup configuration
  • 4. Profile options
Topic 6: Integrations and Extensibility- Platform Integration
  • 1. REST and SOAP services
  • 2. Application Composer customization
  • 3. Business events
  • 4. Oracle Integration Cloud connectivity
Topic 7: Security and Access Control- Security Configuration
  • 1. User provisioning
  • 2. Roles and privileges
  • 3. Data security policies
  • 4. Audit and compliance features
Topic 8: Queues and Work Distribution- Workload Management
  • 1. Resource management
  • 2. Agent productivity features
  • 3. Assignment rules
  • 4. Queues configuration
Topic 9: Account and Contact Management- Customer Data Management
  • 1. Relationships and hierarchies
  • 2. Data quality and duplicate prevention
  • 3. Account creation and maintenance
  • 4. Contact management
Topic 10: Digital Customer Service- Digital Engagement
  • 1. Chat and messaging channels
  • 2. Web self-service
  • 3. Digital interaction management
  • 4. Customer portals

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