Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A) There are no specific e-mail tasks available.
B) The team members don't have the Email Administrator Role provisioned.
C) The environment was not provisioned correctly and the service module is missing.
D) The team members have not established the e-mail feature on the Offerings page.

2. Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A) Add an extension column to the milestone object to hold the warning threshold value.
B) Configure an analytics report showing milestones in warning status.
C) Configure the email template to be used for notification.
D) Create standard text to be posted to the message thread.
E) Specify the warning threshold for the milestone in the standard coverages.
F) Configure an object workflow action to send the email when the milestone status changes to warning.

3. Which two keyboard shortcuts can be modified?

A) Save and Close
B) OK
C) Create Service Request
D) Cancel
E) Save and Continue

4. Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
B) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
C) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
D) In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.

5. Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A) Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
B) Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
C) There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
D) Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.

Solutions: