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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. How often should you recommend that your client conduct a guest and channel clean-up?

A) Weekly
B) Ad-hoc
C) Annually
D) Monthly

2. An employee has a channel they want to archive.
Which scenario represents the most automated channel archive/unarchive request process?

A) Open the #plz admin channel and send a message requesting support to archive the existing channel.
B) Direct message (DM) a workspace admin and request the archive/unarchive link.
C) Open the #plz-admin channel, navigate to the channel workflows and begin the archive/unarchive workflow.
D) Open the #plzadmin-benefits channel and send a message requesting support to archive the existing channel.

3. You are preparing to deliver a live learning session to a client.
What is the best way to ensure your learners can participate in interactive activities in Slack during the training?

A) Create a public training channel.
B) Create a private training channel.
C) Add all attendees to a read-only channel with Slack tips and tricks.
D) Add attendees as guests to a generic sandbox environment.

4. During the discovery call with your client you learn that they do a lot of cross functional collaboration, are trying to eliminate as many communication barriers as possible, and work with many external partners.
Taking these factors into consideration, what basic grid design would you recommend for your client?

A) Two workspaces - a general global workspace and an external workspace
B) Two workspaces - a general global workspace and a social workspace
C) One global workspace for all collaboration
D) Three workspaces - a general global workspace, an external workspace and a social workspace

5. You're working with a commercial retail client and you've almost finalized the grid design recommending four total workspaces: Sales, Marketing, Finance and a fourth Social workspace to connect all employees.
Towards the end of the session, the client voices the concern that Sales and Marketing teams will have a hard time collaborating on joint initiatives with this structure.
Which grid design recommendation can best help address their concern while maintaining the final grid design?

A) Use multi-workspace channels to connect Sales and Marketing users and allow them to collaborate on joint projects.
B) Create a Sales and Marketing workspace for employees to collaborate on projects together.
C) Create Sales and Marketing channels in the Social workspace since all employees are already a part of that workspace.
D) Encourage use of direct messages by Sales and Marketing team members to collaborate and move work forward.

Solutions: