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Avaya 3000.3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
B) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
C) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
D) Upgrade Delta Server to the latest release using the IP Office Admin software.

2. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Duplicate the issue and obtain traces.
B) Test and document the results of the implemented solution.
C) Upgrade or downgrade the IP Office core software to fix the issue.
D) Research possible causes and implement a solution
E) Replace hardware outside warranty.

3. Click the Exhibit button.

A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?

A) You need to buy additional licenses
B) Embedded Voicemail is not running properly.
C) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
D) All cards may not be seated correctly.

4. On the IP Office SIP line, the customer has marked the Network Topology to "None" . The IP Office program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?

A) SIP Calls will be routed by the IP office NAT table.
B) SIP Calls will be routed on LAN 2 because " Open Internet" is a direct connection to the internet.
C) SIP Calls will be routed by the IP office routing table.
D) SIP Calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".

5. Which IP office application can be installed on the same server as CCR?

A) IP Office Administration Suite
B) one-X Portal
C) IP Office Voicemail Pro up to 20 voicemail ports
D) IP Office Voicemail Pro up to 16 voicemail ports

Solutions: