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Updated: Jul 16, 2026
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HP HP0-M86 Exam Overview:
| Certification Vendor: | HP |
| Exam Name: | HP Service Manager Software Design and Tailoring v7 |
| Exam Number: | HP0-M86 |
| Exam Price: | Not officially published, typically $150–$250 USD |
| Available Languages: | English |
| Real Exam Qty: | 100 |
| Exam Format: | Multiple Choice, Performance-Based, Virtual Lab Access |
| Passing Score: | 75% |
| Related Certifications: | HP ExpertONE Certification HP Service Manager v7 Implementation |
| Exam Duration: | 180 minutes |
| Certificate Validity Period: | 3 years |
| Recommended Training: | HP Service Manager v7 Design and Tailoring Training |
| Exam Registration: | HP ExpertONE / OpenText Learning Prometric Test Centers |
| Exam Way: | Proctored exam at authorized testing centers, includes access to a live SM7 virtual lab environment |
| Pre Condition: | Recommended: 1+ year hands-on experience with HP Service Manager 7.x; no mandatory prerequisite exam |
| Official Syllabus URL: | https://community.opentext.com/t5/Resource-Library/HP0-M86-Exam-Preparation-Guide/td-p/356751 |
HP HP0-M86 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design & Tailoring | 25% | - JavaScript and script library usage - Security, profiles and access control - Form, view and workflow customization - Tailoring tools and RAD application |
| Deployment & Installation | 20% | - Upgrade and migration procedures - Installation, setup and configuration - Solution requirements and sizing |
| SM7 Technologies & Methodologies | 15% | - Feature comparison with legacy products - Architecture and core components - Supported ITIL processes and functions |
| Troubleshooting & Performance | 20% | - Log analysis and debugging techniques - Performance tuning and optimization - Common issues and resolution |
| Database & Integration | 20% | - RDBMS implementation and configuration - Integration methods and web services - Data model and schema design |
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