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Updated: Jul 14, 2026
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The GCP-GC-IMP exam covers a range of topics related to Genesys Cloud implementation, including understanding the platform architecture, configuring and customizing Genesys Cloud, and integrating it with other systems. Candidates will be tested on their ability to create and manage users, roles, and permissions, as well as their understanding of call flows, queues, and routing strategies.
Genesys GCP-GC-IMP certification exam comprises of 65 to 75 multiple-choice questions. GCP-GC-IMP exam duration is 105 minutes, and it can be taken online from anywhere in the world. The candidates must score at least 75% to pass the exam.
Reference: https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-implementation
Genesys GCP-GC-IMP Exam Overview:
| Certification Vendor: | Genesys |
| Exam Name: | Genesys Cloud Certified Professional - Implementation |
| Exam Number: | GCP-GC-IMP |
| Related Certifications: | Genesys Cloud Certified Associate Genesys Cloud Certified Professional - Administration |
| Available Languages: | English |
| Sample Questions: | Genesys GCP-GC-IMP Sample Questions |
| Pre Condition: | Recommended: familiarity with Genesys Cloud platform fundamentals and contact center operations knowledge. |
Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Architect and Flow Design | - Workflows, IVR design, and call logic - Architect inbound and outbound call flows |
| Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
| Genesys Cloud Platform Fundamentals | - Core platform architecture and components - Multitenant cloud environment overview |
| User, Role, and Security Configuration | - Users, divisions, and permissions - Role-based access control and security policies |
| Routing and Interaction Management | - Queues, skills, and routing strategies - ACD routing principles and configuration |
| Reporting and Analytics | - Operational metrics and monitoring - Performance dashboards and reporting tools |
| Integrations and Data Actions | - Data Actions and API-based workflows - External system integration concepts |
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