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Updated: Oct 19, 2026
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SAP C_C4HCX Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified - Solution Architect - SAP Customer Experience |
| Exam Number: | C_C4HCX |
| Real Exam Qty: | 82 |
| Related Certifications: | SAP Certified Application Associate - SAP Customer Experience SAP Certified Development Associate - SAP Customer Experience |
| Exam Format: | Open-book, Remote proctored, AI-Guided Roleplay, Scenario-Based Assessment |
| Certificate Validity Period: | 1 year |
| Available Languages: | English |
| Passing Score: | 60% |
| Exam Duration: | 120 minutes |
| Exam Price: | 200 USD |
| Recommended Training: | Becoming a Certified Solution Architect in SAP Customer Experience (Learning Journey) |
| Exam Registration: | SAP Learning Hub / Certification Hub |
| Sample Questions: | SAP C_C4HCX Sample Questions |
| Exam Way: | Online remote proctored, open-book, available 24/7 |
| Pre Condition: | No mandatory prerequisites; recommended experience with SAP CX solutions and architecture design |
| Official Syllabus URL: | https://learning.sap.com/certifications/sap-certified-associate-solution-architect-customer-experience |
SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Architecture Fundamentals | 15% | - Customer Experience strategy and design - Architecture principles and methodologies |
| Topic 2: Project Delivery and Implementation | 15% | - Performance and scalability - Implementation lifecycle and planning - Solution deployment and operations |
| Topic 3: SAP Customer Experience Portfolio Overview | 20% | - SAP Customer Data Cloud - SAP Commerce Cloud - SAP Sales Cloud - SAP Service Cloud - SAP Marketing Cloud / Emarsys |
| Topic 4: Integration and Extensibility | 25% | - Data flow and system connectivity - SAP Integration Suite - SAP Business Technology Platform (BTP) integration - Extensibility options and best practices |
| Topic 5: Customer Data and Governance | 15% | - Data analytics and insights - Compliance and data privacy - Customer data management and identity |
| Topic 6: Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
What features does SAP API Management offer?
Note: There are 2 correct answers to this question.
- A. Exposing data with external ecosystems to generate new revenue streams (data as a service)
- B. Enabling seamless extensibility through an open event-based message exchange platform (event-driven architecture)
- C. Providing comprehensive analytics capabilities to understand the various patterns of API consumption
- D. Implementing new code-based APIs to various back ends (SAP cloud/on premise, third party)
Correct Answer: A,C 🗳️
Which of the following subprocesses are part of the Recruit to Retire (total workforce management) process?
Note: There are 3 correct answers to this question.
- A. Guided buying
- B. External workforce
- C. Travel to Reimburse
- D. Avoid unplanned downtime
- E. Hire to Retire
Correct Answer: B,C,E 🗳️
Which of the following are standard segmentation profiles provided by SAP Marketing Cloud?
Note: There are 2 correct answers to this question.
- A. All Consumers
- B. All Customers
- C. All Contacts
- D. All Clients
Correct Answer: A,C 🗳️
Which statement describes SAP One Domain Model?
- A. It is a common model for business objects that enables systems to speak the same language during data exchange.
- B. It is a domain model for classifying integration types to different domains.
- C. It is a model for defining analytical content with common attributes and common semantics for SAP applications.
- D. It is a canonical model for enterprise data enhanced by SAP for cloud usage.
Correct Answer: A 🗳️
What are some SAP recommended guiding principles to achieve clean core operations?
Note: There are 3 correct answers to this question.
- A. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
- B. Establish regular housekeeping tasks and procedures.
- C. Integrate clean core practices in the end-to-end value process chain.
- D. Establish release management.
- E. Define roles and responsibilities as part of a process transformation office.
Correct Answer: A,D,E 🗳️
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